Yes, GOMO eSIM supports 5G connectivity, provided your device is 5G-compatible and you are within a 5G coverage area. It also falls back to LTE when 5G is unavailable.

Can I use GOMO SIM internationally?

Yes, you can use your GOMO SIM internationally by activating a roaming promo through the GOMO app. These promos provide data roaming but do not support outgoing calls or SMS.

Can I keep my existing phone number with GOMO?

Yes, you can port your existing phone number to GOMO during activation by selecting the 'Keep My Number' option.

What should I do if my GOMO SIM activation fails?

Ensure your device is unlocked and compatible, double-check the information provided, and contact GOMO customer support for assistance.

GOMO SIM Registration 2025 || Activate in 3 Minutes

After the SIM Registration Act, everyone must register their Gomo SIM card and eSIMs. Gomo SIM registration is simple and easy, just like TM SIM registration. Below is a step-by-step guide to registering your Gomo SIM card.

Register Gomo SIM

How to Register a Gomo SIM

There are two methods to register the GOMO SIM in the Philippines. You can choose whichever method is most convenient for you. We’ve provided a complete tutorial with screenshots for both methods below:

Register via the Gomo app
Register at a Gomo store

Steps to register a Gomo SIM: via app or in-store

Note: The Gomo SIM registration process is the same for individuals, minors, companies, and tourists; however, different types of users must provide specific details and documents.

Register via the Gomo App

Here’s how to register your Gomo SIM using the official Gomo app:

Step 1: First, download the Gomo app on your mobile phone.

Download Gomo app

Step 2: Open the app and log in to your account. If you don’t have one, create a new account. Then, tap the “Activate Your SIM” button to start the activation and registration process.

User logging into mobile app to activate Gomo SIM card

Step 3: You can find your Gomo number on the SIM card packaging. If you’re using an eSIM, the number will be provided in the confirmation email.

Step 4: Enter your Gomo number and follow the on-screen instructions to proceed.

Step 5:You will receive a registration form. Fill out the form with the required details. The details include:

Mobile number
Complete name
Date of birth
Suffix
Country
Registration Type

Step 6: Upload the required documents for ID verification. Make sure the documents are clear, valid, and match the information you provided.

User uploading ID documents for verification

Step 7: Once you’ve completed the form and uploaded your documents, click the Submit button to complete your SIM registration.

Step 8: Gomo will review your application. If it’s approved, you’ll receive a verification code via SMS.

Mobile screen showing application approval status and SMS verification code

Step 9: Enter the verification code to complete the registration and activate your Gomo SIM.

Congratulations! Your Gomo SIM has been successfully registered.

Register at Gomo Stores

Here’s how you can register your Gomo SIM at a Gomo store.

Visit your nearest Gomo store and bring the required documents.
The attendant will ask you to provide your documents and personal information.
Follow the attendant’s instructions to complete your Gomo SIM registration.

Note: Always provide accurate details and documents to ensure successful SIM registration; otherwise, your application will be rejected.

This way, you can register and activate your Gomo SIM at Gomo Stores. If you encounter any issues, contact the Gomo helpline for assistance.

If you want to register your DITO SIM, please visit our step-by-step DITO SIM registration guide.

Check Gomo SIM Registration Status

Here is how to check your Gomo SIM registration status:

Check via App

Open the Gomo app and log in using your 6-digit PIN.
Go to the SIM card section in the app.
Your SIM registration status will be displayed there.

Check via Code

You can check your registration status via code using either of the following methods:

Open your phone’s dial pad and dial *808#.
Send an SMS with “REG” to 8088 to receive your registration status.

Online Portal

Visit the official Gomo website and log in to your account. Then, go to the SIM card section to check your registration status.

If you encounter any issues or need assistance, contact Gomo customer service through the app or official website.

Requirements for Gomo SIM Registration

Gomo makes SIM registration easy. What you need depends on the type of SIM you are registering. Here’s what you’ll need to get started:

For Individuals

For individuals, to register your SIM, you need to provide the following documents and information:

Full name
Date of birth
One valid government-issued ID (any of the following):
- Philippine Passport
- Driver’s License
- PhilID (Philippine Identification Card)
- Postal ID
- UMID (Unified Multi-Purpose ID)
- Voter’s ID
- GSIS e-Card
- SSS ID
- Pag-IBIG Loyalty Card
- PRC ID (Professional Regulation Commission ID)
A clear, recent photo (passport-sized or selfie for verification)

Infographic with a thinking face showing required SIM registration document

Not sure about the Sun SIM registration requirements? Just click here to view the step-by-step guide!

For Minors

Parents or guardians must register the SIM under their own name on behalf of the minor. Here are the required documents:

Minor’s full name
Minor’s date of birth
Parent or guardian’s full name
Parent or guardian’s address
One valid government-issued ID of the parent or guardian (same as required for individuals)
Proof of relationship (e.g., birth certificate or legal guardianship documents)

For Corporations

Companies must submit the following documents for Gomo SIM registration:

Company name
Registration number
SEC (Securities and Exchange Commission) registration
Authorized representative’s details:

Full name of the authorized representative
Official position in the company (e.g., CEO, President, Manager)

Identification Documents: The authorized representative must provide a valid government-issued ID, such as:

Philippine Passport
Driver’s License
Philippine National ID (PhilID)
Postal ID
UMID
Voter’s ID
GSIS e-Card
SSS ID
Pag-IBIG ID
PRC ID

For Foreign Tourists

Tourists must provide the following documents:

Valid Passport
Proof of Address in the Philippines (e.g., hotel booking or affidavit from the property owner)
Return Ticket

Note: For foreign tourists, the registered Gomo SIM is valid for 30 days and will be deactivated automatically afterward.

Gomo SIM Registration Errors

Many users encounter errors while registering their Gomo SIM cards. Below are the common issues and how to fix them.TM SIM users can also check for TM SIM errors.

ID And Selfie Issue

This issue occurs due to a blurred or invalid image. To overcome this, always upload a clear and up-to-date image of your IDs and a selfie. Also, make sure to upload the file of the recommended size.

Registration Failed

The registration fails due to invalid details. To solve this always provide accurate and up-to-date details. Provide the details such as name, number, and date of birth according to the official documents.

Portal or App Not Loading

The loading issue occurs due to the slow internet connection. Make sure that you have a stable internet connection. In addition to this, always use the latest version of the Gomo Sim app.

OTP Not Received

It is due to the low network connection. Wait for at least fifteen minutes, and you will get OTP. If the OTP is still not received, then try again.

Time Out

Time-out error mostly occurs due to the server being down. It occurs during the peak time, and the server crashes due to high traffic. Therefore. Try after the peak hours to overcome this problem.

GOMO SIM already registered

The “GOMO SIM already registered” issue typically arises when users attempt to register a SIM that has already been linked to their account or personal information.

Why Registering Your Gomo SIM is Essential

You must register your Gomo SIM card to continue using mobile services and enjoy key benefits. Here’s why registration is crucial:

All Gomo users must register their SIM cards under Republic Act 11934 (SIM Registration Act). Unregistered SIM cards will be deactivated and become unusable.

SIM registration helps stop scams and crimes by confirming the user’s identity. Registering your Gomo SIM helps protect you from fraud.

Gomo Helpline

If you experience any issues with your Gomo SIM, reach out to the Gomo Helpline. The customer care team is ready to assist you. The helpline details are as follows:

Webchat Support

Use the webchat feature on the Gomo website. Click the chat icon at the bottom-right corner of the screen to start chatting with support.

Webchat Working Hours:

Monday to Friday: 9:00 AM – 7:00 PM
Saturday & Sunday: 9:00 AM – 5:00 PM

You can also visit Gomo stores for in-person help. The staff can assist you with any Gomo SIM issues.

FAQs

Yes, GOMO eSIM supports 5G connectivity, provided your device is 5G-compatible and you’re in a 5G coverage area. It will fall back to LTE when 5G is unavailable.

To activate your GOMO eSIM, buy it through the GOMO app, scan the QR code in your device settings, and complete the process in the app.

Yes, you can use your GOMO SIM abroad by activating a roaming promo in the GOMO app. These promos offer data roaming but don’t support outgoing calls or SMS. Make sure data roaming is enabled on your phone, and update APN settings if needed.

Yes, you can transfer your current number to GOMO. During activation, choose “Keep My Number” and follow the steps in the app.

If activation fails, make sure your device is unlocked and compatible, verify all details, and contact GOMO support for help.

Conclusion

Gomo SIM registration is required for all new and existing users. The registration and activation process is simple. You can register your Gomo SIM using the app or by visiting a Gomo store. We’ve included a complete step-by-step guide above. If you run into any issues, feel free to comment or contact the Gomo Helpline.

Gomo SIM Registration [Official Link] 2025